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9-8
Cisco Prime Network 4.0 User Guide
OL-29343-01
Chapter 9 Working with Tickets in Prime Network Vision
Viewing Tickets and Network Events for Elements in a Map
c. Supply the specific information to apply to the filter, such as the time, a string, or one or more IP
addresses.
Step 3 Click OK. The tickets are displayed in the ticket pane according to the defined criteria.
Note The Ticket Filter button in the ticket pane toggles to indicate that a filter has been applied.
To remove a ticket filter:
Step 1 Click Ticket Filter in the ticket pane toolbar. The Ticket Filter dialog box is displayed.
Step 2 Click Clear. The selected options in the Ticket Filter dialog box are cleared.
Step 3 Click OK. All the tickets are displayed in the ticket pane.
Table 9-4 Prime Network Ticket Filter Options
Field Description
Severity Severity to be included in the filter.
General
Ticket ID Ticket identifier to be included or excluded when filtering.
Description String in the ticket description to include or exclude.
Location Network elements to include.
Root Event Time Beginning and ending dates and times of the range for the root event time to
apply to the filter.
Last Modification Time Beginning and ending dates and times of the range for the ticket last
modification time to apply to the filter.
Creation Time Beginning and ending dates and times of the range for the ticket creation
time to apply to the filter.
Advanced
Acknowledged Ticket acknowledgement status to include in the filter: Acknowledged, Not
Acknowledged, or Modified.
Event Count Event count value to use for filtering.
Affected Devices Count Number of affected devices to use for filtering.
Element Type Filter by the type of device that triggered the root event.
Duplication Count Duplication count value to use for filtering.
Reduction Count Reduction count value to use for filtering.
Alarm Count Alarm count value to use for filtering.
Archived Archive status to use for filtering: True or False.
Acknowledged By Username of the person who acknowledged the ticket.
Cleared By Username of the person who cleared the ticket.