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Cisco Prime Network 4.0 User Guide
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Chapter 8 Tracking Faults Using Prime Network Events
Working with Cisco Prime Network Events
Step 3 As required, review additional properties for the ticket. Table 8-20 identifies the additional tabs that are
displayed in the Ticket Properties window and links to the relevant information.
Refreshing Cisco Prime Network Events Information
Cisco Prime Network Events displays current information in lists in each tab. While you view a list, the
information is not updated unless you manually refresh the list or activate autorefresh. The default
autorefresh setting is 60 seconds and can be adjusted (see Adjusting the Prime Network Vision GUI
Client Settings, page 2-40). Your filter settings remain intact.
Table 8-20 Ticket Properties Window - Additional Tabs
Tab Description
History Contains the history of the ticket, including all the events. For more information, see
History Tab, page 9-11.
Affected Parties The services (affected pairs) that are potentially affected (potential impact analysis)
by the ticket. For more information, see Affected Parties Tab, page 9-11.
Correlation Displays all alarms that are correlated to the selected ticket. For more information,
see Correlation Tab, page 9-13.
Advanced The number of affected devices, correlations, duplications, and reductions for the
selected ticket. In addition, it provides any other additional information available
about the ticket. For more information, see Advanced Tab, page 9-13.
Notes Enables you to add and save notes for the selected ticket. The Notes tab is not
available for tickets that have been archived. For more information, see Notes Tab,
page 9-14.
User Audit Enables you to see which ticket-related actions were carried out by which users, and
when the action took place. For more information, see User Audit Tab, page 9-14.