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Cisco Prime Network 4.0 User Guide
OL-29343-01
Chapter 9 Working with Tickets in Prime Network Vision
User Roles Required to Work with Tickets in Prime Network Vision
User Roles Required to Work with Tickets in Prime Network
Vision
This topic identifies the roles that are required to work with tickets in Prime Network Vision. Prime
Network determines whether you are authorized to perform a task as follows:
• For GUI-based tasks (tasks that do not affect elements), authorization is based on the default
permission that is assigned to your user account.
• For element-based tasks (tasks that do affect elements), authorization is based on the default
permission that is assigned to your account. That is, whether the element is in one of your assigned
scopes and whether you meet the minimum security level for that scope.
For more information on user authorization, see the topic on device scopes in the Cisco Prime Network
4.0 Administrator Guide.
The following conditions apply when working with tickets in Prime Network Vision:
• If an element that is outside of your scope is the root cause of a ticket that affects an element in your
scope, you can view the ticket in Prime Network Vision, but you will not be able to:
–
View inventory by clicking the Location hyperlink.
–
Acknowledge, deacknowledge, clear, add note, or remove the ticket.
• You can acknowledge, deacknowledge, clear, remove, or add notes for a ticket only if you have
OperatorPlus or higher permission for the element that holds the root alarm for that ticket.
• If the source or contained sources of the ticket are not in your scope, you cannot view the ticket in
the ticket table, view ticket properties, or perform actions on the ticket.
• If the ticket contains a source that is in your scope, but the source is not the root cause, you can view
the ticket in the ticket table and view ticket properties, but you cannot perform actions on the ticket.
• If the source of the ticket is in your scope, you can view the ticket in the ticket table, view ticket
properties, filter tickets, and perform actions on the ticket.
• By default, users with the Administrator role have access to all managed elements and can perform
any action on tickets. To change the Administrator user scope, see the topic on device scopes in the
Cisco Prime Network 4.0 Administrator Guide.
Table 9-1 identifies the roles required to perform the high level tasks:
Table 9-1 Default Roles/Permissions Required for Working with Tickets in Prime Network
Vision
Task Viewer Operator OperatorPlus Configurator Administrator
Acknowledge/deackno
wledge tickets
——X
1
XX
Add notes to a ticket — — X
1
XX
Clear and remove
tickets
——X
1
XX
Clear tickets — — X
1
XX
Filter tickets X X X X X
Find affected elements X X X X X
Remove tickets — — X
1
XX