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36-11
Cisco MDS 9000 Family Fabric Manager Configuration Guide
OL-6965-03, Cisco MDS SAN-OS Release 2.x
Chapter 36 Management Software Troubleshooting
Windows Issues
License Wizard fails to fetch license keys, saying connect failed
Java versions 1.4.2_01 and older don't seem to have the right set of CA (certifying authority) certificates
to validate the SSL certificates on the EMC server (https).The license wizard is unable to make an https
connection to the EMC servers. The workaround is to install the latest 1.4(x) version of Java, preferably
1.4.2_04 or later.
How do I increase log window size in Fabric Manager Client?
To limit the memory usage by FM Client, the log window is limited to 500 lines by default. If you want
to increase this, edit sm.properties in < install directory>/db/<user> directory and change
LogBufferSize.
Windows Issues
Text fields showing up too small, cannot enter any data
When Reflection X is running, certain text fields in the Fabric Manager and Device Manager are not
rendered to the full width of the field. Resize the dialog box to see the text fields properly.
Why does CiscoWorks fail to start in the browser?
CiscoWorks fails to come up in the browser. This could be because CiscoWorks does not support Java
JVM 1.4.0. To turn off Java JVM 1.4.0 in Internet Explorer, select the Tools/Internet Options menu
item, click on the Advanced tab, and uncheck the Use Java 2 1.4.0 option.
Help contents are unreadable because of highlighting
With the Windows look and feel, the highlight background color is dark blue and so the black text is
unreadable. This is a known problem with Java Help. For more details refer to:
http://developer.java.sun.com/developer/bugParade/bugs/4727419.html.
Printing causes an application crash
On Windows NT there is a known Sun JVM bug - the printservice crashes the VM. The solution
suggested by Sun is to update NT with SP 6. For more details refer to:
http://developer.java.sun.com/developer/bugParade/bugs/4530428.html.