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36-1
Cisco MDS 9000 Family Fabric Manager Configuration Guide
OL-6965-03, Cisco MDS SAN-OS Release 2.x
36
Management Software Troubleshooting
This chapter answers some of the most frequently asked questions about Cisco Fabric Manager and
Device Manager. This chapter contains the following topics:
• Installation Issues
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When installing Fabric Manager from windows, clicking the install button fails., page 36-3
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How do I install Java Web Start on a UNIX machine?, page 36-4
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Why can’t I launch Fabric Manager on Solaris?, page 36-4
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Why is my browser prompting to save JNLP files?, page 36-4
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Why do I get a “Java Web Start not detected” error?, page 36-4
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Why can’t I see my desktop shortcuts?, page 36-5
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How do I upgrade to a newer version?, page 36-5
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How do I downgrade Fabric Manager or Device Manager?, page 36-5
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What do I do if my upgrade is not working?, page 36-5
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Java Web Start hangs on download dialog. What do I do?, page 36-6
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How can I manually configure my browser for Java Web Start?, page 36-6
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Can I run Java Web Start from the command line?, page 36-6
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Windows 2000 crashes (blue screen). What do I do?, page 36-6
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How do I clear the Java Web Start cache?, page 36-7
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Why doesn’t my login work in Fabric Manager and Device Manager?, page 36-7
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Why can’t I install Fabric Manager or Device Manager when pcAnyWhere is running?, page
36-7
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The Fabric Manager or the Performance Manager service shows up as “disabled” in the Services
menu., page 36-7
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Why can’t I install Fabric Manager or Device Manager when McAfee Internet Suite 6.0
Professional is running?, page 36-8
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I get an error ".sm/logon." when I downgrade from MDS SAN-OS Release 2.x (or newer) to
1.3(x)., page 36-8
• General
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Why do I get errors while monitoring Area chart graphing?, page 36-8
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Why do I get “gen error” messages?, page 36-8