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Device Management
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The calls that match your search criteria (up to 500) appear in the lower list. You can pin a call that you want
to study. This moves it to the upper list, and it remains there, even after the call ends, until you unpin it.
Details about the selected call are available in the Call Info, Originator, Destination, and Bandwidth tabs
of the pane on the right. This information (and more) is also available in the Call Details dialog, which
appears when you click Show Call Details (in the Actions list). See Call Details Dialog for descriptions of
the data.
The following table describes the parts of the Active Calls list.
See also:
Device Management
Call Details Dialog
Endpoints
Call Details Dialog
The Call Details dialog appears when you click Show Call Details on the Active Calls page or Call History
page. It provides detailed information about the selected call. Keep in mind that some of the settings on the
Call Server Settings page can affect the values reflected for a call.
The following table describes the fields in the dialog.
Note: Cluster vs. supercluster call statistics
If a call traverses multiple clusters in a supercluster, it’s counted as a single call, but it appears in the
results of each cluster it touches when you search by cluster. Therefore, the sum of the number of
calls for each cluster may be greater than the total number of calls for the entire supercluster.
Column Description
(Pin State) Click to pin a call, moving it to the top list and keeping its information available
even if the call ends. Click again to unpin it.
Start Time Time the call began (first signaling event).
Originator Source of the call (the device’s display name, if available; otherwise, its name,
alias, or IP address, in that order of preference). If the originator is an MCU,
the MCU name.
Dial String Dial string sent by originator, when available.
Destination Destination of the call (the device’s display name, if available; otherwise, its
name, alias, or IP address, in that order of preference). If the destination is an
MCU, the MCU name.
Bit Rate Bit rate (kbps) of the call. A down arrow indicates that the call was
downspeeded. Hover over it to see details.
Class of Service Class of service (Gold, Silver, or Bronze) of the call.