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● The user sending the invitation isn’t in the Polycom RealPresence DMA system’s Active Directory
cache.
● The invitation contains invalid or incomplete meeting data (the machine-readable metadata block at
the bottom of the invitation labeled “POLYCOM VMR ENCODED TOKEN” and preceded with a
warning not to edit).
● The meeting’s duration exceeds the system’s Conference Duration setting (see Conference
Settings).
● The conference or chairperson passcode is not valid (see Adding Passcodes for Enterprise Users).
Polycom Solution and Integration Support
Polycom Implementation and Maintenance services provide support for Polycom solution components only.
Additional services for supported third-party Unified Communications (UC) environments integrated with
Polycom solutions are available from Polycom Global Services, and its certified Partners, to help customers
successfully design, deploy, optimize, and manage Polycom visual communication within their third-party
UC environments. UC Professional Services for Microsoft Integration is mandatory for Polycom
Conferencing for Microsoft Outlook and Microsoft Office Communications Server integrations. Please see
http://www.polycom.com/services/professional_services/index.html or contact your local Polycom
representative for more information.
Differences between Calendaring and Scheduling
Note that calendaring is not the same as scheduling. Using the Polycom Conferencing Add-in for Microsoft
Outlook to set up a meeting appointment doesn’t reserve video resources, and invitations aren’t declined
due to lack of resources.
The Polycom RealPresence DMA system supports the use of Cisco Codian 4200, 4500, and MSE 8000
series MCUs as part of its conferencing resource pool. If you use Codian MCUs to host Polycom
Conferencing (calendared) meetings, be aware of these limitations:
● Codian MCUs don’t support the Polycom Conferencing Add-in’s recording and streaming options.
● Codian MCUs don’t provide the “gathering phase” that RMX and RealPresence Collaboration Server
MCUs provide at the beginning of the conference.
Codian MCUs can’t receive and accept Outlook meeting invitations themselves, and can only be used if a
RealPresence DMA system is part of the Polycom Conferencing for Outlook solution.
See also:
Integrations with Other Systems
Exchange Server Integration Procedure
Microsoft Exchange Server Page
The following table describes the fields on the Microsoft Exchange Server page.
Note: Exchange Server integration and maximum security mode
Exchange Server integration can’t be enabled in maximum security mode. See The Consequences of
Enabling Maximum Security Mode.