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Polycom, Inc. 371
The RealPresence DMA system keeps track of per-MCU call failure rates not only to alert administrators to
call failures, but also to ensure that calls will be routed less often to MCUs with high call failure rates. See
MCU Availability and Reliability Tracking for more information.
Click the link to go to the Network > MCU > MCUs page to begin troubleshooting.
See also:
Alerts
Alert 4012
MCU <mcu> call failure rate is > 0.8.
The specified MCU’s number of consecutive failed calls has changed, and the calculated failure rate metric
is now above 0.8.
This indicates that most of the specified MCU’s calls are failing. The RealPresence DMA system keeps track
of per-MCU call failure rates not only to alert administrators to call failures, but also to ensure that calls will
be routed less often to MCUs with high call failure rates. See MCU Availability and Reliability Tracking for
more information.
Click the link to go to the Network > MCU > MCUs page to begin troubleshooting.
See also:
Alerts
Alert 4013
MCU <mcu> is connected with no port capacity.
The specified MCU has no ports available for call traffic.
This could indicate that the specified MCU is at capacity, or possibly a network problem. This alert appears
as soon as the port capacity of this MCU becomes 0, and is automatically cleared after two minutes.
Click the link to go to the Network > MCU > MCUs page to begin troubleshooting.
See also:
Alerts
Alert 4014
MCU <mcu> video port capacity changed from <oldcapacity> to <newcapacity>.
The video port capacity of the specified MCU has changed.
This could indicate a license change, video / voice port configuration change, or hardware change for the
MCU (perhaps a media card has been removed or added). This alert appears as soon as the video port
capacity of this MCU becomes 0, and is automatically cleared after two minutes.
Click the link to go to the Network > MCU > MCUs page.
See also:
Alerts