Filter
Top Products
Call Server Configuration
Polycom, Inc. 280
5 Reconfigure your endpoints to register to the correct domain name for their site.
To determine the correct domain name for a site, go to Network > Site Topology > Sites, select the
site, and click Site Information. The Logical host name field displays the correct domain name. It
takes the form:
callserver-<site name>.<logical Call Server domain name>
For instance, if the fully qualified domain name for the logical Call Server domain is
callservers.example.com, the correct domain name for endpoints in the paris site is:
callserver-paris.callservers.example.com
See also:
Call Server Configuration
History Retention Settings
The Polycom RealPresence DMA system is pre-configured with the number of history records of various
types to retain. When the retention limit for a record type is reached, the system purges a specific number
of the oldest records of that type.
The following table shows the retention limit for each record type and how many are purged at a time when
the retention limit is reached. The values specified are for each cluster, not the total for the entire
supercluster.
Contact Polycom Global Services if you want to discuss the possibility of changing the retention limits.
The History Retention Settings page lets you specify whether to retain registration history records, and if
so, whether to include registration keep-alive messages. You can also specify how many repeated
low-value signaling records to retain. The following table describes the fields on the page. Only users with
the Auditor role can access this page.
Note: Verify RealPresence Resource Manager system settings
If you have a Polycom RealPresence Resource Manager system integrated with the RealPresence
DMA system, make sure that in its Edit DMA dialog, Support DMA Supercluster is selected.
Enter all network/DNS-related information in all lower case to avoid possible case-sensitivity issues
with various devices and ensure interoperability.
Record Type Retention Limit
Number of Records Purged
When Limit Is Reached
Registration history 505,000 5,000
Registration signaling 2,000,000 20,000
Call history 505,000 5,000
Call signaling history 12,625,000 125,000
Conference history 202,000 2,000
CDR export history 11,000 1,000