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System Management and Maintenance
Polycom, Inc. 366
Alert 3406
Server <server> CPU utilization > 75%.
The specified server’s CPU and/or I/O bandwidth usage is exceptionally high.
This can be caused by activities such as backup creation, CDR downloading, logging at too high a level, or
refreshing an extremely large Active Directory cache.
The cause may also be a system health problem or a runaway process. Go to Maintenance >
Troubleshooting Utilities > Top to see if a process is monopolizing CPU resources.
Create a new backup and download it, and then contact Polycom Global Services.
See also:
Alerts
Data Synchronization
The following alerts provide information on changes in data synchronization between servers in the cluster.
Alert 3601
Cluster <cluster>: System version differs between servers.
The specified cluster is supposed to have two servers, but a software version mismatch makes it impossible
for them to form a redundant two-server cluster.
Possible explanations:
● Someone upgraded one server of the cluster while the other was turned off or otherwise unavailable.
● An expansion server was added to a single-server cluster, but the new server wasn’t patched to the
same software level as the existing server.
● An RMA replacement server wasn’t patched to the same software level as the existing server.
If you’re logged in to that cluster, click the link to go to the Software Upgrade page. If not, log into that
cluster and go to Maintenance > Software Upgrade. Check Operation History.
Log into the physical address of the server that was unable to join the cluster and upgrade it to match the
other server. After it restarts, it will join the cluster.
See also:
Alerts
Alert 3602
Cluster <cluster>: Local time differs by more than ten seconds between servers.
The time on the two servers in the specified cluster has drifted apart by an unusually large amount. This
may indicate a configuration issue or a problem with one of the servers. Contact Polycom Global Services.
See also:
Alerts