Filter
Top Products
System Management and Maintenance
Polycom, Inc. 393
To install an upgrade
1 Put the upgrade package file somewhere on or accessible from your PC.
2 Go to Maintenance > Software Upgrade.
3 In the Actions list, click Upload.
4 Select the upgrade package file and click Open.
The File Upload dialog indicates when the upload is complete.
5 Click Close.
The Upgrade Package Details section displays information about the file you uploaded. The
description includes an estimated install time.
6 Verify that the upgrade package is correct. If a system restart is required, make sure that there are
no calls on the system.
Most upgrades will require a restart.
7 If this cluster is part of a supercluster, do the following:
a If integrated with a Polycom RealPresence Resource Manager system, go to Admin >
Integrations > RealPresence Resource Manager and terminate the integration.
b Go to Network > Site Topology > Territories and reassign the cluster’s territory responsibilities.
Wait a few minutes and verify on another cluster that the change has been replicated.
c Go to Network > DMAs and take this cluster out of service (or busy it out and wait for all calls to
end).
d Select this cluster and click Remove from Supercluster. When asked to confirm that you want
to remove the cluster, click Yes.
The cluster is removed from the supercluster. A dialog informs you when the process is complete.
Then it logs you out and restarts.
e Click OK to log out immediately, or simply wait.
f Log back into the cluster you removed and verify on the Supercluster Status pane of the
Dashboard that the cluster is no longer part of the supercluster.
g Return to Maintenance > Software Upgrade.
8 In the Actions list, click Upgrade.
A confirmation dialog appears.
Note: Redirecting endpoints to a different call server
To successfully redirect certain older or third-party endpoints to a different Call Server in the
supercluster, one of the following may be necessary:
• Managed endpoints may be re-provisioned by the Polycom RealPresence Resource Manager
system or third-party endpoint management system responsible for them.
Unmanaged endpoints may be manually reconfigured and if necessary restarted (in some cases,
restarting an endpoint may be sufficient).
Note: Give the system time to restart
Wait about five minutes before trying to log back into the system. You may need to restart your
browser or flush your browser cache in order to log back in.