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Polycom, Inc. 169
Polycom RealConnect
™
uses Microsoft Outlook meeting invitations to deliver conference information to
participants. When you schedule a conference with Outlook, you can configure the Outlook meeting
invitation to include Lync conference IDs in meeting invitations as plain text, in addition to the automatically
included “Join Lync Meeting” hypertext link. When they receive the meeting invitation, users of Lync clients
can click the link, and users of non-Lync endpoints can dial the plain-text Lync conference ID.
When non-Lync endpoints dial the meeting ID in the meeting invitation, the incoming call is acted on by the
Dial to RealConnect
TM
conference dial rule. This dial rule causes the RealPresence DMA system to
search any configured and selected SIP peers for a matching Lync conference. If the conference ID isn’t
resolved on a Lync server, the system continues to resolve the conference ID using the next dial rule in the
list. If the conference ID is resolved on a Lync server, the hosting Lync server gives the RealPresence DMA
system information about the conference in question. The RealPresence DMA system dynamically creates
a VMR and starts a conference on a Lync-capable MCU, passing the Lync conference information to the
MCU. The MCU builds a cascade link between the newly created conference and the conference hosted
on the Lync AVMCU. Lync clients and non-Lync endpoints can now interact in the conference.
In a superclustered configuration, endpoints can connect to a RealConnect
TM
conference from any cluster
in the supercluster, but the call will be routed through the supercluster to the cluster that is hosting the
RealConnect
TM
conference.
For information on configuring Microsoft Outlook and Microsoft Lync 2013 to support Polycom
RealConnect
™
, refer to the Polycom Unified Communications in a Microsoft Environment Solution
Deployment Guide.
Automatic Contact Creation and Configuration
You can configure the RealPresence DMA system to create and manage a corresponding Polycom
conference contact in Active Directory whenever users create a new VMR. The RealPresence DMA system
communicates with the Lync server to ensure the new contact it is enabled for Lync functionality. This allows
the system to publish presence updates to the conference contact; Lync clients display a status of Available,
Busy, or Offline for the conference contact in the client’s contact list.
Active Directory Service Account Permissions
If you integrate the RealPresence DMA system with Lync 2013 and plan to use the automatic conference
contact creation feature, note that the required Active Directory service account should have full
permissions to add, change, and delete entries in the OU where the conference contacts are stored. The
account should also have full administrative permissions for Lync administration to manipulate these
contacts.
Note: Polycom RealConnect
™
requires Polycom MCUs
Polycom RealConnect
™
scheduled conferences require that the RealPresence DMA system manage
at least one Polycom MCU that supports Lync 2013. Non-Polycom MCUs are not supported.
Note: Lync client contact creation delay
When you manually or automatically create a VMR or group of VMRs, allow up to 10 minutes for the
newly created conference contact(s) to appear in the Lync client contact list.