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System Management and Maintenance
Polycom, Inc. 380
● Delete Archived Logs — Deletes the selected log file archive. Only users with the Auditor role can
delete archives, and only archives that have been downloaded can be deleted. We recommend
regularly deleting downloaded log file archives in order to free up disk space. (The space allocated
for log files depends on the size of the system’s local disk.)
● Show Download History — Displays the Download History list for the selected log file archive,
showing who downloaded the archive and when. This command is only available if the selected
archive has been downloaded.
You can change the logging level, rolling frequency, and retention period at Admin > Local Cluster >
Logging Settings. See Logging Settings.
The archives are Gzip-compressed tar files. Each archive contains a number of individual log files.
The detailed technical data in the log files is not useful to you, but can help Polycom Global Services resolve
problems and provide technical support for your system.
In such a situation, your support representative may ask you to download log archives and send them to
Polycom Global Services. You may be asked to manually roll logs in order to begin gathering data anew.
After a certain amount of the activity of interest, you may be asked to download the active logs and send
them to Polycom Global Services.
The following table describes the fields in the System Log Files list.
The following table describes the fields in the Download History list.
System Logs Procedures
To download a log archive to your PC or workstation
1 Go to Maintenance > System Log Files.
The System Log Files page appears.
2 To download a listed log archive:
a Select the file you want.
Column Description
Time Date and time that the log file archive was created.
Host Host name of the server. When the logs are rolled in a two-server cluster
(either automatically or manually), an archive is created for each server.
Filename Name of the log file archive.
Size Size of the file in megabytes.
Type Indicates whether this is an automatic archive, manual archive, or system
snapshot archive (created when you download the active logs).
Column Description
User The user ID of the person who downloaded the archive.
Time Date and time that the archive was downloaded.