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Polycom, Inc. 370
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Alerts
Alert 4005
MCU <MCUname> is disconnected.
The reporting cluster is unable to connect to the specified MCU.
This may indicate a network problem. It’s also possible that someone shut the MCU down or that it failed.
Click the link to go to the Network > MCU > MCUs page for more information.
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Alerts
Alert 4009
MCU <mcu> disconnect rate is > 1 and < 4.
The RealPresence DMA cluster has lost connection with the specified MCU between one and four times in
the past 24 hours.
This most likely indicates a network problem, but it could also indicate that the MCU or RealPresence DMA
system is under very heavy load. If the MCU stays connected for more than 24 hours, this alert is cleared,
but if the RealPresence DMA system loses connection with this MCU more than 4 times in 24 hours, this
alert is replaced with Alert 4010.
Click the link to go to the Network > MCU > MCUs page to begin troubleshooting. Check the network
connection between this MCU and the RealPresence DMA cluster.
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Alerts
Alert 4010
MCU <mcu> disconnect rate is > 4.
The DMA cluster has lost connection with the specified MCU more than four times in the past 24 hours.
This most likely indicates a network problem, but it could also indicate that the MCU or RealPresence DMA
system is under very heavy load.
Click the link to go to the Network > MCU > MCUs page to begin troubleshooting. Check the network
connection between this MCU and the RealPresence DMA cluster.
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Alerts
Alert 4011
MCU <mcu> call failure rate is > 0.4 and < 0.8.
The specified MCU’s number of consecutive failed calls has changed, and the calculated failure rate metric
is now between 0.4 (some calls are failing) and 0.8 (most calls are failing).