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Polycom, Inc. 425
Enterprise Passcode Errors Report
If the Polycom RealPresence DMA system is integrated with your Active Directory, conference and
chairperson passcodes for enterprise users can be maintained in the Active Directory. See Adding
Passcodes for Enterprise Users.
The Polycom RealPresence DMA system reads the Active Directory daily to refresh the information in its
cache. It also rereads the directory whenever you update the directory integration settings (Admin >
Integrations > Microsoft Active Directory).
If the directory integration settings are configured to generate passcodes for enterprise users, the Polycom
RealPresence DMA system retrieves the values from the designated directory attributes and removes any
non-numeric characters from them. If the resulting numeric passcode is longer than the specified maximum
for that passcode type, it strips the excess characters from the beginning of the string.
The Enterprise Passcode Errors page reports the passcode generation status and lists the users with
passcode errors.
The summary at the top of the report shows when it was generated (check this to verify that the report you’re
viewing reflects the most recent update of the cache), the directory server accessed, and the following
information:
● Number of users in the directory
● Number of users with duplicate chairperson and conference passcodes
● Number of users with valid, invalid, and unassigned chairperson passcodes and the directory
attribute on which they’re based, along with the number of users with locally overridden chairperson
passcodes
● Number of users with valid, invalid, and unassigned conference passcodes and the directory attribute
on which they’re based, along with the number of users with locally overridden conference passcodes
The users with invalid passcodes are listed below.
The following table describes the fields in the list.
Note: Enterprise vs. local users
You must be an enterprise user (with the appropriate user role assignments) to see the enterprise
passcode errors report. A local user can’t access this page, regardless of user roles.
Note: Duplicate passcodes
For users with duplicate passcodes, the system ignores the conference passcode, but honors the
chairperson passcode.
Column Description
Problem Indicates what the problem is: Chairperson, Conference, or Duplicate.
User ID The login name or ID of the enterprise user with this passcode error.
Domain The domain to which the enterprise user belongs.
Last Name The enterprise user’s last name.