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Conference Manager Configuration
Polycom, Inc. 216
See also:
Conference Templates
Add Conference Template Dialog
Edit Conference Template Dialog
IVR Prompt Sets
A prompt set contains a set of media files (audio prompts and video slides) that provide the caller experience
for a RealPresence DMA-controlled IVR service. The RealPresence DMA system comes with a factory
default call flow and corresponding prompt set. You can customize the IVR experience (in terms of language
or branding) associated with the call flow by installing custom prompt sets and creating RealPresence
DMA-controlled VEQs that use those prompt sets (see Shared Number Dialing).
A prompt set is an archive (.zip) file containing:
● A directory, META-INF, containing a single file, MANIFEST.MF. This is a text file describing the prompt
set. It contains name:value attribute pairs separated by newlines. Currently, the RealPresence DMA
system checks the following attribute names for valid values:
Appname identifies the call flow associated with this prompt set. Currently, “dma7000” is the only
valid value.
Format describes the encoding of the audio prompts. Currently, “PCM 16Khz 16bit Mono” is the
only valid value.
Language describes the language of the audio prompts and video slides. This may be any value.
Promptset is the name of the prompt set. This value must be unique across all prompt set zip
files.
● A collection of .wav and .jpg files with the individual audio prompts and video slides.
The .wav files should be encoded in PCM 16 Khz 16-bit mono format, and the file names must be
exactly the same as in the default prompt set. If a custom prompt set is missing the .wav file for a
specific prompt in the call flow, the RealPresence DMA system substitutes the corresponding prompt
from the factory default prompt set.
The .jpg files should be 1920x1088 pixels, and the file names must be exactly the same as in the
default prompt set. If a custom prompt set is missing a .jpg file, the RealPresence DMA system
substitutes the corresponding one from the factory default prompt set.
The call flow currently uses only one video slide, General_Slide.jpg. The following table lists the audio
prompt files it uses.
Note: Manifest format
The manifest file must not contain the attribute names Format and Language.
Note: No media file format validation
The RealPresence DMA system doesn’t examine the contents of the media files to validate the
format.