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Polycom, Inc. 401
The package version numbers on the two servers are not the same.
See also:
Upgrading the Software
Basic Upgrade Procedures
Factors to Consider for an Incremental Supercluster Upgrade
Complex Supercluster Upgrade (Some Service Maintained)
Please contact Polycom Global Services for instructions and assistance.
RealPresence DMA System, Virtual Edition System Upgrade
Upgrading a RealPresence DMA system, Virtual Edition is very similar to upgrading an Appliance Edition
system, with the exceptions of system backups and licensing.
To upgrade a RealPresence DMA system, Virtual Edition
1 Log in to the system’s web interface using a web browser.
2 Power down the system instance using the Shut Down button on the Maintenance > Shutdown
and Restart page.
3 Using your VM host software, save a snapshot of the RealPresence DMA system, Virtual Edition
instance. See your VM host documentation for instructions on taking snapshots.
4 Power on the system instance using the VM host software.
5 Follow the normal upgrade procedure outlined in Basic Upgrade Procedures.
6 License the system, if necessary. See Add Licenses to the RealPresence DMA system, Virtual
Edition for more information.
When upgrading from a version prior to 6.1 to a version 6.1 or later system, you must contact your Polycom
sales representative to obtain a license for the Virtual Edition system. Virtual Edition systems have no basic
call capability if they are not licensed.
See also:
Upgrading the Software
Basic Upgrade Procedures
Factors to Consider for an Incremental Supercluster Upgrade
Simplified Supercluster Upgrade (Complete Service Outage)
Adding a Second Server
A single-server Polycom RealPresence DMA system can be upgraded to a fault-tolerant two-server cluster
at any time. For an overview of how a two-server cluster works and its advantages, see Two-server Cluster
Configuration.
To form a two-server cluster, both servers must be running the same version of the Polycom RealPresence
DMA system software. Depending on the software level of your existing server, you can accomplish this in
one of two ways: