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Integrations with Other Systems
Polycom, Inc. 174
See also:
Microsoft Exchange Server Integration
Exchange Server Integration Procedure
To integrate the Polycom RealPresence DMA system with your Exchange server
1 Confirm that the RealPresence DMA system has been successfully integrated with your Active
Directory (see Integrations with Other Systems) and verify the domain.
Successful Exchange integration requires that the Polycom RealPresence DMA system be
integrated with Microsoft Active Directory.
2 Ensure that the DNS server used by the Microsoft Exchange server (usually, the nearest Active
Directory domain controller) has an A record for the RealPresence DMA system that resolves the
system’s FQDN to its virtual IP address.
3 On the Microsoft Exchange server, create the Polycom Conferencing user that the add-in will
automatically invite to Polycom Conferencing meetings.
Field Description
Enable integration with Microsoft®
Exchange Server
Enables the Exchange server integration fields and the Update button, which
initiates a connection to Microsoft Exchange server.
Exchange Server address Fully qualified domain name (FQDN) or IP address of the Exchange server.
Domain\user name The user ID for the Polycom Conferencing infrastructure mailbox on the
Exchange server.
Password The password for the Polycom Conferencing user ID.
Territory Select a territory, thereby determining which Polycom RealPresence DMA
cluster is responsible for integrating with the Exchange server and monitoring
the Polycom Conferencing infrastructure mailbox. See Territories for more
information.
Accept Exchange notifications
from these additional IP
addresses
If you have multiple Exchange servers behind a load balancer, specify the IP
address of each individual Exchange server.
Note: Tips for Exchange Server integration
Unless the Allow unencrypted calendar notifications from Exchange server security option is
enabled (see Security Settings), the RealPresence DMA system offers the same SSL server
certificate that it offers to browsers connecting to the system management interface. The Exchange
server must be configured to trust the certificate authority in order for the RealPresence DMA system
to subscribe to notifications.
If the RealPresence DMA system is unable to subscribe to notifications, the Exchange Server status
(see Dashboard) remains Subscription pending indefinitely and the RealPresence DMA system
doesn’t automatically receive calendar notifications. Instead, it must check the Polycom Conferencing
mailbox for meeting request messages, which it does every 4 minutes.