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Orphaned Groups and Users Report
If the Polycom RealPresence DMA system is integrated with your Active Directory, it generates an orphaned
groups and users report whenever you manually update the directory connection (Admin > Integrations >
Microsoft Active Directory) and when the system updates automatically to refresh its cache.
The Orphaned Groups and Users page reports information about enterprise users and groups that are no
longer in the Active Directory or are no longer accessible to the Polycom RealPresence DMA system, but
for which the system has local data (typically, local conference rooms or customized enterprise conference
rooms).
Orphaned data is no longer usable by the system, so you can generally delete it. But first make sure that
the system is successfully integrated to the correct active directory domain. Switching domains can cause
many users and groups to be orphaned.
The following table describes the fields in the two lists.
Orphaned Groups and Users Procedures
To remove orphaned group data from the system
1 Go to Reports > Orphaned Groups and Users.
2 In the Actions list, click Clean Orphaned Groups.
3 When prompted to confirm, click OK.
The system removes the orphaned group data.
To remove orphaned user data from the system
1 Go to Reports > Orphaned Groups and Users.
2 In the Actions list, click Clean Orphaned Users.
Field Description
Orphaned Groups
Group ID ID of the user group.
Domain Domain to which the user group belonged.
Orphaned Users
User ID ID of the user.
First Name The user’s first name.
Last Name The user’s last name.
Domain Domain to which the user belonged.
Roles Polycom RealPresence DMA system user roles assigned to the user.
Conference Rooms Polycom RealPresence DMA system custom conference rooms assigned to
the user.