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System Management and Maintenance
Polycom, Inc. 339
● Unless otherwise instructed by Polycom Global Services, configure logging at the debug level with a
rolling frequency of every day and a retention period of 60 days. If hard drive space becomes an
issue, decrease the retention period incrementally until the disk space issue is resolved.
● Download log archives regularly and back them up securely (preferably offsite as well as onsite).
Delete downloaded log archives to free up disk space.
● Export CDRs regularly and back them up securely (preferably offsite as well as onsite).
Provisioner Responsibilities
As a Polycom RealPresence DMA system provisioner, you have access to many of the same features and
functions as the system administrator (see Polycom RealPresence DMA System User Roles and Their
Access Privileges). Your responsibilities depend on your organization’s policies and the tasks delegated to
you by the system administrator. For instance, you may be delegated responsibility for some of the
following:
● Managing and monitoring users’ conference rooms. See Users.
● Managing and monitoring registered endpoints. See Endpoints.
● Monitoring active calls. See Active Calls.
● Monitoring system health and network usage. See General system health and capacity checks.
● Monitoring call, conference, and registration history. See Call History, Conference History, and
Registration History Report.
● Downloading network usage data at the appropriate intervals. See Network usage data export and
Exporting Network Usage Data.
● Downloading detailed call and conference history data at the appropriate intervals. See CDR export
and Call Detail Records (CDRs).
Recommended Regular Maintenance
Perform the following tasks to keep your Polycom RealPresence DMA system operating trouble-free and at
peak efficiency. These tasks can be done quickly and should be run at least weekly.
Regular archive of backups
Log into the Polycom RealPresence DMA system, go to Maintenance > Backup and Restore, and check
for new backups. If there are new backups, download and archive the latest one. Delete backups after
downloading in order to free up disk space.
Every night, each Polycom RealPresence DMA system cluster determines whether its configuration or local
user data have changed. If so, it creates a configuration-only backup of the system. For details on backups,
see Backing Up and Restoring.
General system health and capacity checks
On the Dashboard (see Dashboard), verify that:
● There are no alerts indicating problems with any part of the system.
● The Supercluster Status pane shows the correct number of servers and clusters, and the network
interfaces that should be working (depending on your IP type and split network settings) are up (green
up arrow) and in full duplex mode, with the speed correct for your enterprise network.