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The sections Open Amex Batch Editor, Amex Batch Archive, and Settle Amex Batch
give descriptions of each of the batch management tools (see pages 194, 196, and 197).
Void Amex Transactions
1. Shut down PCCharge and start up the Batch Management Utility. Click the AMEX
Files button. Select the merchant account whose open Amex batch you wish to edit
and click OK. When the Settle Batch window appears, click the button Authorized
Batch Report in the Amex section.
2. Review those transactions listed on the Authorized Batch Report. Use this report to
clearly identify those transactions you want to Void.
3. Once you've identified the transaction(s) you want to Void, close the Indeterminate
Batch report window. To access the Open Amex Batch Editor, click Batch Æ Amex
Batch Management Æ Open Amex Batch Editor. Select the merchant account
whose open Amex batch you wish to edit and click OK.
4. You should now select the transaction(s) you want to Void. You can select multiple
transactions by holding down the Ctrl key on your keyboard while clicking on the
transactions you wish to select. To select a range of transactions, click the first
transaction you want to select. Next, hold down the Shift key on your keyboard while
clicking on the last transaction you wish to select (can be above or below the first
transaction).
5. After you've selected all the transaction(s), click the Void button. PCCharge will ask
you to confirm; click Yes.
6. Finally, click the Settle button. The Settle Batch window will appear; click Process
and PCCharge will contact your processing company. Amex should settle the batch
successfully unless you have some batch issues to address.
Open Amex Batch Editor
Simple Explanation: This tool allows you to view a detailed list of those
transactions for a particular merchant number that PCCharge has not yet
attempted to settle. You may void any of the transactions displayed by the
Open Amex Batch Editor tool.
To void a transaction, you must first select the row(s) containing the transaction(s) you
want to void. You can select multiple transactions by holding down the Ctrl key on your
keyboard while clicking on the transactions you wish to select. To select a range of
transactions, click the first transaction you want to select. Next, hold down the Shift key on
your keyboard while clicking on the last transaction you wish to select (can be above or
below the first transaction). After, you've selected the transaction(s) you want to void, click
the button Void.
To access the Open Amex Batch Editor window, click Batch on the menu bar. Click the
Batch Management option. Click the Open Amex Batch Editor option. Select the
merchant account whose open batch you wish to edit and click OK.
194