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• A Gratuity adjustment -- This transaction allows you to change a gratuity amount after
one has already been established. Example: You've processed a $30 Sale
transaction with a $5 Estimated Gratuity Amount. After the customer receives the
total, he decides to give a $10 tip. So, you perform a Gratuity transaction for $10 and
the customer leaves. Five minutes later, the customer returns to the business because
he wants to leave more of a tip (an additional $5). To accommodate this, perform
another Gratuity transaction for $15 (not $5). You perform the $15 Gratuity (the first
$10 plus the additional $5) to replace the previously performed $10 Gratuity
transaction (not to append to it).
Server ID
The Server ID entered during a restaurant-based transaction can be two characters in
length. The Server ID entered is then associated with that transaction, and can be
referenced from the Restaurant Detail or Restaurant Pre-Settle reports (see pages 218
and 217). This feature can be disabled by accessing the processing company's Extended
Data Fields (consult your on-disk Appendices) and unchecking the box labeled Require
Server ID:.
Authorization Expansion Factor
A property called Authorization Expansion Factor appears in the Extended Data Fields
of PCCharge's restaurant certified processors (consult your on-disk Appendices). Once
Restaurant is selected as the business type, this property will be accessible. When active,
this feature causes PCCharge to automatically calculate the authorization amount that can
be sent to processor instead of requiring the server to manually enter an estimated gratuity
amount.
The Restaurant Authorization Expansion factor may be set to %000 or >= %100. Setting
this value to %000 will de-activate the feature. Setting this value at >= %100 will
automatically calculate the estimated gratuity amount for each transaction and will attempt
to authorize the sale amount + the calculated gratuity. For example, if the authorization
expansion factor is set to %117 and a Sale or Pre-Auth amount of $10.00 is sent to
PCCharge, PCCharge will attempt authorization of $11.70.
To temporarily override the expansion factor, simply manually enter the estimated gratuity
amount at the time of transaction.
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