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Polycom, Inc vii
Administrator Read-only ....................................................................................14-1
Operator .................................................................................................................14-1
Chairperson ...........................................................................................................14-1
Auditor ...................................................................................................................14-2
Machine Account ..................................................................................................14-2
Listing Users ..................................................................................................................14-2
Adding a New User .....................................................................................................14-2
Deleting a User ..............................................................................................................14-3
Changing a User’s Password ......................................................................................14-3
Disabling a User ............................................................................................................14-4
Enabling a User .............................................................................................................14-5
Renaming a User ..........................................................................................................14-5
Machine Account ..........................................................................................................14-6
Guidelines ..............................................................................................................14-7
Monitoring .............................................................................................................14-7
Active Directory ....................................................................................................14-7
Connections ...........................................................................................................................14-8
Viewing the Connections List .....................................................................................14-8
Notes ......................................................................................................................................14-9
Using Notes ...................................................................................................................14-9
IP Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-1
IP Network Services .............................................................................................................15-1
Management Network (Primary) ...............................................................................15-2
Default IP Service (Conferencing Service - Media and signaling) ........................15-2
Modifying the Management Network .....................................................................15-2
Modifying the Default IP Network Service ..............................................................15-7
IP Network Monitoring .....................................................................................................15-20
NAT (Network Address Translation) Traversal ............................................................15-25
Deployment Architectures ................................................................................................15-25
Remote Connection Using the Internet ...................................................................15-25
Business to Business Connections ............................................................................15-26
FW (Firewall) NAT Keep Alive ................................................................................15-27
System Configuration in SBC environments ..................................................15-27
SIP Proxy Failover With Polycom® RealPresence Distributed Media
Application™ (DMA™) 7000 System ..............................................................................15-27
RealPresence Collaboration Server Virtual Edition Network Port Usage .................15-28
IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-1
IVR Services List ...................................................................................................................16-1
IVR Services Toolbar ....................................................................................................16-2
Adding Languages ...............................................................................................................16-3
Uploading a Message File to the Collaboration Server ...........................................16-4
Defining a New Conference IVR Service ..........................................................................16-6
Defining a New Conference IVR Service ..................................................................16-6
Change to Chairperson ......................................................................................16-18
Entry Queue IVR Service ...................................................................................................16-19
Defining a New Entry Queue IVR Service ..............................................................16-19
Setting a Conference IVR Service or Entry Queue IVR Service as the