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Chapter 9-Operator Assistance & Participant Move
Polycom, Inc. 9-3
Defining the Components Enabling Operator Assistance
To enable operator assistance for conferences, the following conferencing entities must be
adjusted or created:
• IVR Service (Entry Queue and Conference) in which Operator Assistance options are
enabled.
• A Conference Profile with the Operator Conference option enabled.
• An active Operator conference with a connected Operator participant.
Defining a Conference IVR Service with Operator Assistance Options
In the RealPresence Collaboration Server Management pane, expand the Rarely Used list and
click the IVR Services () entry.
1 On the IVR Services toolbar, click the New Conference IVR Service
( ) button.
The New Conference IVR Service - Global dialog box opens.
2 Enter the Conference IVR Service Name.
3 Define the Conference IVR Service - Global parameters. For more information, see
Table 16-3, “Conference IVR Service Properties - Global Parameters,” on page 16-7.
4 Click the Welcome tab.
The New Conference IVR Service - Welcome dialog box opens.
5 Define the system behavior when the participant enters the Conference IVR queue. For
more information, see "Defining a New Conference IVR Service” on page 16-6.
6 Click the Conference Chairperson tab.
The New Conference IVR Service - Conference Chairperson dialog box opens.
7 If required, enable the chairperson functionality and select the various voice messages
and options for the chairperson connection. For more information, see Table 16-4, “New
Conference IVR Service Properties - Conference Chairperson Options and Messages,” on
page 16-9.
8 Click the Conference Password tab.
The New Conference IVR Service - Conference Password dialog box opens.
9 If required, enable the request for conference password before moving the participant
from the conference IVR queue to the conference and set the MCU behavior for