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Polycom® RealPresence Collaboration Server Virtual Edition Administrator’s Guide
viii
Polycom, Inc
Default Service ............................................................................................................16-23
Modifying the Conference or Entry Queue IVR Service Properties ....................16-25
Replacing the Music File ....................................................................................................16-26
Adding a Music File ...........................................................................................16-26
Creating Audio Prompts and Video Slides .....................................................................16-27
Recording an Audio Message ...................................................................................16-27
Creating a Welcome Video Slide ..............................................................................16-30
Default IVR Prompts and Messages ................................................................................16-31
The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17-1
The CDR File ..........................................................................................................................17-1
CDR File Formats ..........................................................................................................17-1
Multi-Part CDR Files ....................................................................................................17-3
Guidelines ..............................................................................................................17-3
CDR File Contents ........................................................................................................17-3
Viewing, Retrieving and Archiving Conference Information ........................................17-4
Viewing the Conference Records ...............................................................................17-4
Multi-part CDR File display ................................................................................17-5
Refreshing the CDR List ..............................................................................................17-6
Retrieving and Archiving Conference CDR Records ..............................................17-6
RMX Manager Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18-1
Accessing the RMX Manager Directly ...............................................................................18-1
Installing the RMX Manager ...............................................................................................18-2
Starting the RMX Manager Application ............................................................................18-4
Connecting to the MCU ...............................................................................................18-5
RMX Manager Main Screen .........................................................................................18-7
MCUs Pane ............................................................................................................18-7
Conferences Pane ..................................................................................................18-9
Collaboration Server Management ....................................................................18-9
List Pane ...............................................................................................................18-10
Status Bar ..............................................................................................................18-10
Address Book ......................................................................................................18-11
Conference Templates ........................................................................................18-11
Adding MCUs to the MCUs List ......................................................................................18-11
Starting a Conference .........................................................................................................18-13
Starting a Conference from the Conferences Pane .................................................18-13
Starting an Ongoing Conference From a Template ...............................................18-14
Monitoring Conferences ....................................................................................................18-15
Grouping the Participants by MCU .........................................................................18-16
Start Monitoring/Stop Monitoring ..........................................................................18-17
Modifying the MCU Properties ........................................................................................18-18
Disconnecting an MCU ......................................................................................................18-18
Removing an MCU from the MCUs Pane .......................................................................18-19
Changing the RMX Manager Language ..........................................................................18-19
Import/Export RMX Manager Configuration ................................................................18-20
Collaboration Server Administration and Utilities . . . . . . . . . . . . . . . . . . . . .19-1
System and Participant Alerts .............................................................................................19-1