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Chapter 16-IVR Services
Polycom, Inc. 16-33
Chairperson Help
Menu
“The available touch-tone keypad
actions are as follows:
• To exit this menu press any key.
• To request private assistance, press
star, zero.
• To request operator’s assistance for
the conference, press zero, zero.
• To mute your line, press star, six.
• To unmute your line, press pound,
six.”
A chairperson
requests the
chairperson help
menu
Chairperson_ Help_Menu.wav
Participant Help
Menu
“The available touch-tone keypad
actions are as follows:
• To exit this menu press any key.
• To request private assistance, press
star, zero.
• To mute your line, press star, six.
• To unmute your line, press pound,
six.
• To increase your volume, press star,
nine.
• To decrease your volume, press
pound, nine.
A participant
requests the
participant help
menu
Participant_Help_Menu.wav
Maximum
Participants
Exceeded
“The conference is full. You cannot join
at this time.”
A participant
attempts to join a
full conference
Maximum_ Participants_
Exceeded.wav
Request
Conference
NID
“Please enter your conference NID.
Press the pound key when complete.”
Request_ Conference_NID.wav
Retry Conference
NID
“Invalid conference NID. Please try
again.”
A participant
enters an invalid
conference NID
Retry_Conference_NID.wav
Secured
Conference
“The conference is now secured.” A chairperson or
participant secures
a conference
Conference_Secured.wav
Unsecured
Conference
“The conference is now in an unsecured
mode”
A chairperson or
participant
unsecures a
conference
Conference_Unsecured.wav
Locked
Conference
“Conference you are trying to join is
locked”
Conference_Locked.wav
Conference
Recording
“The conference is being recorded” Recording_ in_Progress.wav
Table 16-12 Default IVR Messages (Continued)
Message Type Message Text When Played File Name