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Chapter 16-IVR Services
Polycom, Inc. 16-7
2 Define the following parameters:
3 Click the Welcome tab.
The New Conference IVR Service - Welcome dialog box opens.
4 Select the Enable Welcome Messages check box to define the system behavior when
the participant enters the Conference IVR queue. When participants access a conference
through an Entry Queue, they hear messages included in both the Entry Queue Service
and Conference IVR Service. To avoid playing the Welcome Message twice, disable the
Welcome Message in the Conference IVR Service.
5 Select the General Welcome Message, to be played when the participant enters the
conference IVR queue.
Table 16-3 Conference IVR Service Properties - Global Parameters
Field/Option Description
Conference IVR
Service Name
Enter the name of the Conference IVR Service. The maximum field
length is 20 characters and may be typed in Unicode.
Language For IVR Select the language of the audio messages and prompts from the list
of languages defined in the Supported languages. The default
language is English. For more information, see "Adding Languages”
on page 16-3.
External Server
Authentication
Number of User Input
Retries
Enter the number of times the participant will be able to respond to
each menu prompt before being disconnected from the conference.
Range is between 1-4, and the default is 3.
Timeout for User
Input (Sec)
Enter the duration in seconds that the system will wait for the
participant’s input before prompting for another input. Range is
between 1-10, and the default value is 5 seconds.
DTMF Delimiter Enter the key that indicates the last input key. Possible values are the
pound (#) and star (*) keys. The default is #.