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Polycom® RealPresence Collaboration ServerVirtual Edition Administrator’s Guide
G-34 Polycom, Inc.
Known Issues
• Selecting Pause my Video in OC client causes the call to downgrade to audio only call if
the call was not in Audio Only mode at all (the call was started as a video call).
If the call is started as an audio only call and video is added to it, or if the call was
started as video call and during the call it was changed to Audio Only and back to
video, selecting Pause my Video will suspend it as required.
• Rarely, the OC client disconnects after 15 minutes. The OC client can be reconnected
using the same dialing method in which they were previously connected (dial-in or
dial-out).
• Rarely, all SIP endpoints disconnect at the same time. The SIP endpoint can be
reconnected using the same dialing method in which they were previously connected
(dial-in or dial-out).
Polycom Solution Support
Polycom Implementation and Maintenance services provide support for Polycom solution
components only. Additional services for supported third-party Unified Communications
(UC) environments integrated with Polycom solutions are available from Polycom Global
Services and its certified Partners. These additional services will help customers successfully
design, deploy, optimize and manage Polycom visual communications within their UC
environments.
Professional Services for Microsoft Integration is mandatory for Polycom Conferencing for
Microsoft Outlook and Microsoft Office Communications Server integrations. For additional
information and details please see http://www.polycom.com/services/
professional_services/index.html or contact your local Polycom representative.