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Getting Help 165
7
Getting Help
Obtaining Assistance
If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:
1
See "Troubleshooting Your System" on page 127 for information and
procedures that pertain to the problem your computer is experiencing.
2
See "Running the System Diagnostics" on page 149 for procedures on how
to run Dell Diagnostics.
3
Fill out the "Diagnostics Checklist" on page 169.
4
Use Dell's extensive suite of online services available at Dell Support
(support.dell.com) for help with installation and troubleshooting
procedures. See "Online Services" on page 166 for a more extensive list of
Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 170.
NOTE: Call Dell Support from a telephone near or at the computer so that the
support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see "Support Service" on
page 167.
NOTE: Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.