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NDA-30122 Revision 1
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Attendant Console Statistics Operations Manual REPORT VIEWING
Chapter 6 REPORT VIEWING
The Report Viewing option on the Console Stats Main Menu provides options for
on-screen viewing of existing reports. All display screens, windows, menus and
procedures are described in the following sections of this chapter.
Using Report Viewing
Use the Report Viewing option to view on-screen Attendant Login Statistics,
Automated, and Non-Automated types of reports. These reports provide
information on Attendant activity and call handling statistics.
Report Types Attendant Login Reports
Attendant Login Reports show operator login and logout activity from previously
designed report formats. Each night at midnight an attendant login report is created
using data collected for all attendants that have logged in or logged out since the
previous night at midnight.The report name consists of the text "ALOG" followed
by the month, date and hour. (For example: an attendant login report for March 22
has a filename ALOG032200.) The current day’s attendant report is stored in a file
named "Today". The "Today" report is updated each time the Attendant Login
Reports option is selected from the reports menu.
Automated Reports
Automated Reports show data collected and computed for various call statistics
based on previously designed automatic report formats. These reports are
generated according to the schedules defined through the Console Stats Main
Menu option Automated Report Generation (See Chapter 5).
When a report is generated at its defined schedule, it is labeled with a combination
of its Report Identifier (from its Report Format) and the date that shows when its
data was collected. Console Stats stores the report for a configurable period of time
during which it can be viewed and printed. At the end of the configurable period of
time the reports will be automatically deleted from the system.
Non-Automated Reports
Non-Automated Reports show data collected and computed for various call
statistics based on previously designed non-automatic report formats. These
reports are generated on request through the Console Stats Main Menu option
Report Generation (See Chapter 4).
When a report is generated from the Console Stats Main Menu it is labeled with a
combination of its Report Identifier (from its Report Format) and the date that
shows when its data was collected. Console Stats stores the report for a
configurable period of time during which it can be viewed and printed. At the end
of the configurable period of time the reports will be automatically deleted from
the system.