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NDA-30122 Revision 1
Page 21
Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION
Main Menu
Following the Console Stats login, the Console Stats Main Menu will be displayed
(Figure 2-1).
Figure 2-1 Main Menu Screen
Console Stats call processing reports can be designed with statistics to be computed
by hour or by day over a definable range of time or for today only. For example,
Console Stats can calculate the amount of time out of every hour that all logged-in
and active attendants spent talking to callers over the past week. The format for this
report would contain these settings:
Time Interval: Hourly
Statistic: Total Talk Time
The range of time set for this formatted report when it is being generated on August
17, 1999 would look like this:
Starting Date: 08/17/1999
Starting Time: 08:00 AM
Ending Date: 08/10/1999
Ending Time: 08:00 AM
The Console Stats Main Menu shows the sequential approach to report production.
• The first step is to create a format
the report, giving it a name and identifier (for
storage and retrieval), naming the interval by which its statistics are calculated
(e.g., by hour), and naming the specific statistics that are to be calculated from
call processing data.