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NDA-30122 Revision 1
Page 47
Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATION
Chapter 5 AUTOMATED REPORT GENERATION
The Automated Report Generation option on the Console Stats Main Menu is
used to schedule reports for automatic generation. All display screens, windows,
menus and procedures are described in the following sections of this chapter.
Using Automated Report Generation
When an automated report is generated, it is sent to the printer and then saved. The
filename for the report comprises the report identifier that is named in the report
format and the month, day, and hour at which the report is generated. The report is
maintained for a configurable period of time, during which time it may be viewed
or printed via the Report Viewing option on the Main Menu.
Note:
A report format with a Current interval cannot be set for automatic generation.
Note:
Automated Reports collect data from the time when the Automated Report is first
set. Whenever the report is scheduled to printout, it will contain data starting at
the time the report was first set. If a report is needed with past data, a report can
be manually generated.
Procedure
Overview
The overall sequence for generating an automated report is the following:
• First select the report format from the existing report formats (as described in
Chapter 3).
• Next is to set the schedule for the automated report.
Report statistics are generated only for attendants who are logged on during the
specified range of time. That is, if a report is generated for a 36-hour period and an
attendant is logged in during two eight-hour shifts within that period, statistics for
that attendant reflect only the two eight-hour shifts. Statistics for queue reports are
generated and printed only for those call queues that received calls during the range
of time named during report generation. Call queues that were idle during the
period covered by the report do not appear on the report.
Note:
A report must be displayed, printed, or saved. If none of these actions is shown
for the report, it is not generated and an error message is displayed.
Current Time
Interval
Since reports formatted with a Current interval compute statistics for the present
day, these reports cannot be automatically generated. They must be generated from
the Report Generation option on the Main Menu.