Filter
Top Products
NDA-30122 Revision 1
Page 41
Attendant Console Statistics Operations Manual REPORT GENERATION
Chapter 4 REPORT GENERATION
The Report Generation option on the Console Stats Main Menu is used to
generate a formatted report using call processing data that has been collected over
a configurable amount of time. All display screens, windows, menus and
procedures are described in the following sections of this chapter.
Using Report Generation
Use the Report Generation option to generate reports for attendant activity
(Attendant Reports) or for specific types of calls that are queued for and by
attendants (Queue Reports). Reports can also be generated for Route and Station
groups activity. These reports can be viewed or printed.
Access to
Generated Reports
Console Stats maintains generated reports for a configurable time period of up to
two years, during which they can be viewed and printed via the Report Viewing
option on the Main Menu (See Chapter 6). The filename for the report comprises
the report identifier that is named in the report format and the month, day, and hour
at which the report is generated. When a report has been in storage for longer than
the specified time period, Console Stats deletes it.
Procedure
Overview
The overall sequence for generating a report is the following:
• First select the report format from the existing report formats (as described in
Chapter 3).
• Next is to name a range of time within the setup collection period, during which
the statistics named in the format are to be calculated.
Statistics are generated only for attendants who are logged on during the specified
range of time. That is, if a report is generated for a 36-hour period and an attendant
is logged in during two eight-hour shifts within that period, statistics for that
attendant reflect only the two eight-hour shifts. Statistics for queue reports are
generated and printed only for those call queues that received calls during the range
of time named during report generation. Call queues that were idle during the
period covered by the report do not appear on the report.
Note:
A report must be displayed, printed, or saved. If none of these actions is shown
for the report, it is not generated and an error message is displayed.
A Note on Selecting Commands
- In the following procedures, a step may call for pressing the Tab key to select
a command. It may be necessary to press the Tab key multiple times in order
to select the specific command. When reading a step, understand to press the
Tab key (as needed) to select the specified command.
- Commands can also be selected by pressing their associated ’Hot Key’,
displayed in BOLD.