Filter
Top Products
Warranty and Return
WA–4 975-0083-01-01
If you are returning a product to a Xantrex Authorized Service Center (ASC) A Xantrex return
material authorization (RMA) number is not required. However, you must contact the ASC prior to
returning the product or presenting the unit to verify any return procedures that may apply to that
particular facility and that the ASC repairs this particular Xantrex product.
Out of Warranty Service
If the warranty period for your product has expired, if the unit was damaged by misuse or incorrect
installation, if other conditions of the warranty have not been met, or if no dated proof of purchase is
available, your unit may be serviced or replaced for a flat fee.
To return your product for out of warranty service, contact Xantrex Customer Service for a Return
Material Authorization (RMA) number and follow the other steps outlined in “Return Procedure” on
page WA–3.
Payment options such as credit card or money order will be explained by the Customer Service
Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units
with excessive damage, an additional fee will be charged. If applicable, you will be contacted by
Customer Service once your unit has been received.
Information About Your System
As soon as you open your System Control Panel package, record the following information and be sure
to keep your proof of purchase.
If you need to contact Customer Service, please record the following details before calling. This
information will help our representatives give you better service.
❐ Serial Number
______________________
❐ Product Number
809-0910
❐ Purchased From
______________________
❐ Purchase Date
______________________
❐ Type of installation (e.g. RV, truck)
______________________
❐ Length of time SCP has been installed
______________________
❐ Battery/battery bank size
______________________
❐ Battery type (e.g. flooded, sealed gel cell, AGM)
______________________
❐ DC wiring size and length
______________________
❐ Alarm sounding?
______________________
❐ Description of indicators on front panel
______________________
❐ Appliances operating when problem occurred
______________________
❐ Description of problem
______________________
scp_manual.book Page 4 Wednesday, March 10, 2010 5:03 PM