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70-0568
Rev. 08-08
AUTOMATION AND CONTROL PRODUCTS
WARRANTY POLICY
Honeywell warrants the products in this catalog (except those parts designated on Honeywell's price lists as not covered by this warranty) to be free from
defects due to workmanship or materials, under normal use and service, for the following warranty periods. Honeywell VisionPRO®, Commercial
VisionPRO™, FocusPRO®, PRO 4000, PRO 3000, LineVolt™ PRO, Digital Round™, and Modern Round ™ (T87K, N) Series Thermostats with a date
code of 0501 or later: sixty (60) months from date of installation. CommercialPRO, PRO 2000 and PRO 1000 thermostats: twenty-four (24) months from
date of installation. AUBE branded thermostats, timers, and switches: thirty-six (36) months from date of installation. All other Honeywell thermostats and
thermostats with a date code of 0452 or earlier: twelve (12) months from date of installation, unless specified otherwise. Honeywell Air Cleaners,
Humidifiers, Ventilators, Ultraviolet Treatment and Zoning Products with a date code of 0501 or later, excluding replacement maintenance parts: sixty (60)
months from date of installation. Indoor air quality parts F50, F52, F300, F200, F150, UV100E, HE225, HE265, HE365, with date codes of 0452 or earlier,
excluding replacement maintenance parts: sixty (60) months from date of installation. All other Honeywell indoor air quality and zoning products with a date
code of 0452 or earlier: twenty-four (24) months from date of installation, unless specified otherwise. Variable frequency drive devices (VFD) and
accessories: new products for thirty-six (36) months and factory refurbished drives for twelve (12) months from date of installation when start-up and
commissioning is performed by Honeywell VFD Authorized and trained personnel. All VFD warranty return products must have prior authorization (Form
No. 87-0284) and be returned only to the VFD Service Center in Chattanooga, TN. MS, MN and Fact Acting 2-position Direct Coupled Actuators: sixty (60)
months from date of installation. The warranty period for all other products is twelve (12) months from date of installation.
If a product is defective due to workmanship or materials, is removed within the applicable warranty period, and is returned to Honeywell in accordance
with the procedure described below, Honeywell will, at its option, either repair, replace or credit the customer for the purchase price of the product, in
accordance with the procedure described below. This warranty extends only to persons or organizations who purchase products in this catalog for resale.
The expressed warranty above constitutes the entire warranty of Honeywell with respect to the products in this catalog and IS IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR
PURPOSE. IN NO EVENT SHALL HONEYWELL BE RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER.
INSTRUCTIONS—INSTALLING OR
SERVICING CONTRACTOR OR
DEALER
When replacing a Honeywell product under
warranty, including those products furnished on
original heating and/or cooling equipment, you
should rely on your local Honeywell Wholesaler
or Distributor for prompt and efficient product
replacement service.
A Honeywell Returned Goods Identification Tag
(form 87-0030) or an electronic data notification
system must be completed and approved by the
servicing dealer/contractor prior to submitting the
product to the Honeywell Wholesaler or
Distributor. (Tags may be obtained from the
Wholesaler or Distributor in advance.) No
warranty claim for product replacement or credit
will be honored by the Wholesaler/Distributor
without a completed warranty tag attached or
electronic notification.
INSTRUCTIONS—WHOLESALER OR
DISTRIBUTOR
The following will apply to the return of any
product to Honeywell under this warranty:
Any products which are not variable frequency
drives and are:
(i) identified with Honeywell’s Returned
Goods Identification Tag (form 87-0030),
or electronic notification system;
(ii) are listed individually with Returned
Goods ID Tag numbers and date codes
listed on Honeywell’s Returned Goods
Order (form 71-96024) or a similar form;
(iii) packed separately from other returns
and protected from shipping damage;
(iv) have certification by the installer or
servicing dealer that the product was
removed, due to failure, within the
applicable warranty period;
(v) are received transportation pre-paid at:
Honeywell Return Goods
Dock 4 MN10-3860
1885 Douglas Drive
Golden Valley, MN 55422
(vi) and are found by Honeywell’s inspection
to be defective in workmanship or
materials under normal use and service
will be handled in accordance with one of the two
following procedures, as specified by the
customer making the return:
All VFD warranty return products must have prior
authorization (Form No. 87-0284) and be
returned only to the VFD Service Center in
Chattanooga, TN.
1. CREDIT PROCEDURE. Honeywell will
issue credit, at Honeywell’s lowest
wholesaler net price in effect at the time
of the return (as set forth on
Honeywell’s then current price sheet) or
at the actual invoice amount if a copy of
that invoice is attached to the packing
list. (TRADELINE Replacement
Exchange Products will be at
Honeywell’s lowest replacement
exchange net price in effect at the time
of such return, as shown on
Honeywell’s then current price sheet.)
Honeywell reserves the right to disallow
this credit option in cases of warranty
abuse.
2. REPAIR OR REPLACEMENT
PROCEDURE. Honeywell will, at its
option, either repair or replace the product
free of charge and return it or its
replacement lowest cost transportation
prepaid. The replacement will be a
functionally equivalent new TRADELINE
product. Premium transportation will be
used at customer’s request and expense.
The warranty will not be honored if:
(i) product is damaged or missing parts or
accessory items including batteries.
(ii) product exhibits evidence of field
misapplications.
Final disposition of any warranty claim will be
determined solely by Honeywell. If inspection by
Honeywell does not disclose any defect covered
by the warranty, the product will be returned or
scrapped as instructed by the customer and
Honeywell’s regular service charges will apply.
Products returned to the customer may be sent
shipping charges collect.
If you have any questions relative to product
returns to Honeywell, contact your Customer
Care Representative:
Honeywell International Inc.
Customer Care MN10-1461
1985 Douglas Drive
Golden Valley, MN 55422
(763) 954-5720
SPECIAL MESSAGE TO INDUSTRIAL
USERS AND BUILDING OWNERS
Thank you for using Honeywell products.
As a user, when you purchase a Honeywell
product from this catalog you should expect
performance from the product and, if it fails,
replacement of the product by the installing
dealer.
Typically, you will have purchased a Honeywell
product under the following circumstances:
1. To modernize or refurbish your existing
commercial and/or process control
system.
2. You have purchased new commercial
and/or process heating, cooling, air
cleaning or humidification equipment that
is furnished with Honeywell controls or
components (refer to your owner’s manual
furnished with the equipment).
3. A control has failed on your existing
commercial and/or process heating and/or
cooling equipment and is replaced by a
Honeywell TRADELINE product.
With few exceptions, you utilize the services of a
competent plumbing, heating and/or cooling
dealer/contractor for new or replacement work
performed.
Although our warranty does not extend to you,
Honeywell does extend a warranty to your
supplier.
Your supplier can rely on its local Honeywell
Wholesaler/Distributor or Honeywell for prompt
replacement.
If you have any questions, need additional
information or would like to comment on
Honeywell’s products or services, please write or
phone:
Honeywell International Inc.
Customer Care MN10-1461
1985 Douglas Drive North
Golden Valley, MN 55422-4386
(763) 954-5720
or check your telephone directory (white pages)
for one of many Honeywell field sales offices.