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Page 16 of 94 - Administration Manual - Copyright 2007 - Lieberman Software Corporation - All Rights Reserved
The Account Reset features allow you to configure what operations Help Desk personnel can
perform on accounts they are resetting. By default, the options should allow all actions on the
account. The settings on this page directly affect the available controls on the “Reset User
Account” page seen by Help Desk personnel. For evaluating the product the default options
should suffice. However, you may find it valuable to switch between this page and the “Reset
User Account” page to see exactly what occurs as you change the settings. For more
information on these features, see the “Set Account Reset Features” and “Resetting User
Accounts” sections later in this document.
Password Change Features
The Password Change Features page allows you to configure the behavior of ARCWeb when
users reset their own passwords. Note that the checkbox entitled “Allow lost password
recovery through ARC” may be enabled but will only function properly once you have
configured your verification questions and answers (in the advanced features).
The default settings should be sufficient for initial evaluation of the product. For more
information on this page, see the “Set Password Change Features” section later in this
document.