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TROUBLESHOOTING GUIDELINES
Smart Battery Will Not Charge
46 V
X
670 INSTALLATION GUIDE
Smart Battery
Will Not Charge
The V
x
670 smart battery must initially receive a full charge to ensure proper
operation.
Spare Battery in
Base Station Will
Not Charge
When the spare battery is installed in the base for charging, the Base LED will
flash amber if the battery is charging, or stay solid green if the battery is fully
charged. If the battery is not charged and the LED does not flash amber, check
the contacts on the battery and in the terminal base to make sure they are clean.
Also, try charging a known good battery to see if the problem is with the base or
with the battery. If the problem persists, contact your local VeriFone
representative.
Blank Display
When the V
x
670 terminal display screen does not show correct or clearly readable
information:
• Check terminal power connection.
• Remove and reapply power to the terminal.
• If the problem persists, contact your local VeriFone service provider.
Terminal Does
Not Dial Out
If the terminal does not dial out:
• Check the telephone line connections.
• Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
NOTE
• Allow the V
x
670 terminal to remain connected to the power pack for 6 hours
to ensure the battery receives a full charge.
• Lithium-ion batteries are not affected by shallow charging. Furthermore, when
the terminal has no external power source or battery the coin cell battery
provides power to the security circuit.
• Uninstalling the battery and unplugging the terminal power pack reduce the
life of the coin cell battery, which does not recharge and must be replaced if
drained.
• Conserve battery power by turning the V
x
670 terminal off when not in use. If
the terminal will not be used for an extended period of time, keep the Lithium-
ion battery inserted in the terminal, and power up the terminal periodically to
check the battery charge. Do not let the battery charge fall below 10% for
extended periods of time as this may permanently diminish the battery
capacity. Recharge the battery by attaching the power cord to the terminal
and plugging the power pack into a wall outlet.
• The V
x
670 terminal automatically shuts off when the smart battery reaches
the critically low charge state. If this occurs, the smart battery must recharge
a minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery
that has been discharged below this critical state.