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SIP Multimedia PC Client User Guide
[Standard—Nortel Networks Confidential]
I cannot paste from my clipboard into my whiteboard
The SIP Multimedia PC Client does not support copying from or pasting to the
whiteboard.
I cannot access some items on the Collaboration menu
A collaboration session must first be initiated before you can access any of the
collaboration applications. Select Tools > Collaboration.
Co-browsing does not work
Make sure you are using Netscape version 4.77 or later, or Internet Explorer
version 5.0 or later.
Video problems
Video cameras and video settings may require fine-tuning to optimize the quality
of the transmission.
Other users say that my video is blurry
Most video cameras have a focus ring to adjust the image. In a call where you are
transmitting video, click the video preview checkbox (or select the 1x button) to
see your transmitted image. Turn the focus ring (it usually encircles the lens) until
the image is sharper.
Other users say that my video has poor color/contrast/
brightness
Most video cameras allow the user to tune these settings. Terminate any active
video call, then do the following:
1 Go to Tools >Preferences >Video, and click the Configure... button