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SIP Multimedia PC Client User Guide
[Standard—Nortel Networks Confidential]
I have problems completing a call to the public network. I
keep getting the message “your call cannot be completed
as dialed; please check number and dial again....”
Connection to this number may not be supported by the network to which you are
connected. Contact your system administrator for more information.
I cannot access my Conference button
The Conference button is only available when a call is active.
Calls do not go to my voice mailbox when I have the SIP
Multimedia PC Client active
In order for incoming calls to go to your voice mailbox while the SIP Multimedia
PC Client is configured to screens calls, you must not have the screening rules
auto-answer the call (that is, the SIP Multimedia PC Client cannot be configured
to play a greeting after a certain number of rings). Additionally, you must have
your voice mail system set up to accept these calls. Contact your system
administrator or service provider for more information.
My voice mail button is disabled. How do I enable it?
You must set-up your voice mail access before the SIP Multimedia PC Client can
access your voice mail system. Access to the voice mail preferences is dependent
upon your service package.
Collaboration problems
Some common questions about collaboration tools are discussed in the following
section (see “Understanding collaboration tools” on page 83 for information on
how to use these tools effectively).