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SIP Multimedia PC Client User Guide
[Standard—Nortel Networks Confidential]
Chapter 6
Troubleshooting
This section describes how to resolve some common problems that you may
encounter while using the SIP Multimedia PC Client.
Startup problems
My PC shuts down when I try to restart and the SIP
Multimedia PC Client is running
It is important to properly exit the SIP Multimedia PC Client prior to restarting
your PC.
Audio problems
Audio settings may need to be fine-tuned depending on the type of equipment you
have.
People tell me that they hear an echo.
If you use a desktop microphone and speakers as your sound input/output devices,
the sound from the speaker is often heard by your microphone and the person on
the far end will hear an echo. This is why the use of a headset or handset with your
PC is recommended. The use of headphones (without a microphone) along with
your desktop microphone will also work.
Sometimes echo occurs even when using a headset. Usually, a quick adjustment of
the volume can fix this. Try lowering the speaker volume and microphone gain.