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Troubleshooting
Troubleshooting
9594
Troubleshooting
Before contacting Nintendo Customer Support, please use this section of the manual to determine the cause of the problem.
Note: If the problem involves a game or accessory, please also refer to the corresponding manual / documentation.
Problem Solution
I can’t recharge the
Nintendo 3DS Battery Pack /
The recharge LED is not lit
t
Are you using a Nintendo 3DS AC adapter?
Use the Nintendo 3DS AC adapter (WAP-002(UKV) / WAP-002(EUR)). The Nintendo DSi Power
Supply is also compatible.
t
Is the Nintendo 3DS AC adapter rmly inserted into the system and a plug socket?
Unplug the AC adapter and wait approximately 30 seconds before plugging it in again.
Make sure the AC adapter is securely connected to both the Nintendo 3DS system and the
plug socket.
t
Is the battery pack being recharged in a location with an ambient temperature
between 5 – 35° C?
Recharge the battery pack in a location with an ambient temperature between 5 – 35° C.
You may not be able to recharge the battery pack in a location outside of this temperature range.
t
Is the battery pack connected properly?
If the system won’t turn on and, when you plug in the AC adapter, the recharge LED lights up
then immediately turns dark, the battery pack may not be connected correctly. Make sure that
the battery pack is connected properly (page 92).
t
Is the recharge LED lit?
If the recharge LED is blinking, there is a chance that the battery pack is not connected properly.
If you experience this, contact Nintendo Customer Support (pages 109 – 111).
The Nintendo 3DS
system will not turn on
t
Is the battery pack connected properly?
If the system won’t turn on and, when you plug in the AC adapter, the recharge LED lights up
then immediately turns dark, the battery pack may not be connected correctly. Make sure that
the battery pack is connected properly (page 92).
The Nintendo 3DS system is hot
t
Is the battery pack being charged in an area with a high temperature, or being
charged for extended periods of time?
Doing so can lead to the system temperature rising sharply. Charge the battery pack in a
location with an ambient temperature between 5 – 35° C. Touching the system while it is
hot may cause burns.
I charged the Nintendo 3DS
Battery Pack, but I can’t play
for long periods of time /
It takes a long time to charge
the battery pack
t
Are you playing a game or recharging the battery pack in a location with an ambient
temperature less than 5° C?
In environments with a temperature less than 5° C, you will not be able to play games for long
periods of time, and the battery pack will take longer than usual to recharge.
Battery Life
Repeated charging will decrease battery life, reducing the length of time you can use the system.
If usage time is noticeably reduced, replace the battery pack. Contact Nintendo Customer Support
for further information on where to purchase a replacement (pages 109 – 111).
The battery pack has expanded
Lithium-ion batteries are subject to degradation over time and can expand through repeated
recharging. This is not a malfunction or a potential safety hazard. Please replace the battery pack
if its expansion is aecting battery life (page 92).
If the battery pack leaks, do not touch it and contact Nintendo Customer Support
(pages 109 – 111).
There is no video or audio output
t
Is the power LED lit?
Press the POWER Button to turn the power on.
t
Has the system been charged?
Recharge the system.
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Has the Game Card been correctly inserted?
Insert the Game Card gently but rmly until it clicks into place.
t
Is the system in Sleep Mode?
If the system is in this state, exit Sleep Mode. For more information on how to exit Sleep Mode,
refer to the manual of the software title you are using.
There are black or bright dots on the
LCD screens that do not go away /
There are dark or light patches on
the LCD screens
Small numbers of stuck or dead pixels are a characteristic of LCD screens. These are normal and
should not be considered as a defect. The 3D Screen and Touch Screen have dierent specica-
tions, so their colour displays and levels of brightness may dier.
The brightness diers between
LCD screens
The technical specications of the upper and lower screens are dierent, which means their
brightness levels can also be dierent. This is normal and should not be considered as a defect.
The screen hue changes suddenly
The brightness changes and it be-
comes dicult to see bright colours
t
Is power-saving mode on?
Power-saving mode changes the brightness and colour gradient automatically according to
the content being displayed, to extend the battery charges for longer periods of time. This
can lead to pale colours whitening and other colours changing. To maintain xed colour and
brightness level, turn power-saving mode o (page 40).
3D images cannot be seen or
are dicult to see
t
Are you using Nintendo DS / Nintendo DSi software?
Nintendo DS / Nintendo DSi software titles cannot display 3D content.
t
Is the 3D LED lit?
If the 3D LED isn’t lit, is means that the images being displayed cannot be rendered in 3D.
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Is the 3D depth slider set to the lowest level?
Adjust the 3D depth slider to a level that is comfortable for you (page 33).
t
Is the 3D Screen properly calibrated?
Hold the 3D Screen 25 – 35 cm away from your eyes (page 32).
(If there is any dierence in vision between your left and right eyes, or if you tend to see using
only one eye, the 3D eects may not work properly or at all. For users with any dierence in vision
between their left and right eyes, it is advised that you correct your vision before use, for example
using spectacles.)
t
Is the 3D Screen dirty?
If there are ngerprints or other marks on the screen, wipe it using a soft, clean cloth.
Problem Solution