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76 Appendix B: Getting Help
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call, see the contact information for your
region.
2
Include a copy of the invoice and a letter describing the reason for the
return.
3
Include a copy of any diagnostic information indicating the tests you have
run and any error messages reported by the system diagnostics.
4
Include any accessories that belong with the item(s) being returned (such
as power cables, media such as CDs and diskettes, and guides) if the return
is for credit.
5
Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
our receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's
automated-support telephone system direct your call more efficiently.
NOTE: See your system’s Hardware Owner’s Manual for the telephone numbers
and codes provided to contact Dell Support.
If possible, turn on your system before you call Dell for technical assistance and
call from a telephone at or near the system. You may be asked to type some
commands at the keyboard, relay detailed information during operations, or try
other troubleshooting steps possible only at the system itself. Ensure that the
system documentation is available.
CAUTION: Before servicing any components inside your system, see the product
safety information for the system.
PERC H200.book Page 76 Tuesday, July 13, 2010 4:15 PM