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6 Contents
7 Troubleshooting . . . . . . . . . . . . . . . . . . . 61
BIOS Boot Order . . . . . . . . . . . . . . . . . . . . . 61
Background Activities
. . . . . . . . . . . . . . . . . . 61
General Issues . . . . . . . . . . . . . . . . . . . . . . 61
Physical Disk Related Issues
. . . . . . . . . . . . . . 62
Configuration Utility Error Messages . . . . . . . . . . 63
BIOS Error Messages
. . . . . . . . . . . . . . . . . . 65
A Updating the Firmware . . . . . . . . . . . . . 71
Firmware Package Update Utility . . . . . . . . . . . . 71
B Getting Help . . . . . . . . . . . . . . . . . . . . . . 73
Technical Support and Customer Service . . . . . 73
Online Services
. . . . . . . . . . . . . . . . . . . 74
Automated Order-Status Service
. . . . . . . . . . 75
Dell Enterprise Training
. . . . . . . . . . . . . . . . . 75
Problems With Your Order
. . . . . . . . . . . . . . . . 75
Product Information . . . . . . . . . . . . . . . . . . . 75
Returning Items for Warranty Repair or Credit
. . . . . 76
Before You Call
. . . . . . . . . . . . . . . . . . . . . . 76
PERC H200.book Page 6 Tuesday, July 13, 2010 4:15 PM