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Troubleshooting 63
Physical Disk Related Issues
Table 7-2. Physical Disk Issues
Issue Suggested Solution
The system does
not boot from
the PERC H200
card.
Go to the Configuration Utility and verify the controller's boot
order and also ensure that the desired Preferred Boot Device is
set correctly.
NOTE: See your system documentation for information about boot
device selection. Also, see "Assigning a Preferred Boot Device" on
page 59.
Physical disk is
not enumerated
during POST.
• Go to the
Configuration Utility
and ensure that the physical disk
is not enumerated in the SAS topology.
• Verify the cable connection.
• Reseat the physical disk.
• Check and reseat the cable.
One of the
physical disks in
the volume
shows the status
as "Failed".
• Check the SAS cables.
• Reseat the physical disk.
• Check the enclosure or the backplane for damage.
• Contact Dell if the problem persists.
RAID 1 or RAID
10 virtual disk
does not rebuild.
• Enter the
Configuration Utility
and ensure the physical disk is
enumerated in the SAS topology.
• Ensure the new disk is of the same drive type as the other disk in
the virtual disk.
• Ensure the new disk is of equal or greater capacity as the other
disk in the virtual disk.
• Ensure the new disk is not detected as an inactive virtual disk
under the RAID Properties menu. Delete the newly inserted
inactive disk.
• Ensure the new disk is a Dell supported SAS, SATA or SSD disk.
PERC H200.book Page 63 Tuesday, July 13, 2010 4:15 PM