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TECHNICAL SUPPORT (U.S. & Canada)
Help Via the Internet
Up-to-the-minute technical information about Atari products is generally available 24 hours a day,
7 days a week via the Internet at:
atarisupport.com
Through this site you’ll have access to our FAQ (Frequently Asked Questions) documents, our
FTP (File Transfer Protocol) area where you can download patches if needed, our Hints/Cheat
Codes if they’re available, and an E-Mail area where you can get help and ask questions if you do
not find your answers within the
FAQ.
Note: In the event we must send you a Hint Sheet, FAQ document, patch or update disc via E-mail,
we may require verifiable consent from a parent or guardian in order to protect children’s privacy
and safety online. Consent Forms are available at the web site listed above.
Help Via Telephone in the United States & Canada
For phone assistance, call Atari Technical Support at (425) 951-7108. Our Interactive Voice
Response system is generally available 24/7, providing automated support solutions immediately.
Great News! We’ve improved our Automated Systems so that you can get product-specific
Troubleshooting help more quickly.All you need to do is enter the product’s
Part # when
prompted to do so.This will take you directly to all of our known issues and solutions for this title.
The product’s
Part # is located in several places (on the CD label, package and/or plastic disc case)
and is usually identified by a number such as 04-12345.When prompted by the Automated System,
enter the last five digits of your product’s Part #. (For example, Part # 04-12345 would require
that you enter the “12345” portion of the number for that product.)
Note: Some products simply
feature a five-digit Part # without an “04-” prefix.
Live support is generally available Monday through Friday, 8:00 AM until 6:00 PM (Pacific Time).
Note: We may be closed on major holidays.
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Before making your call, we ask that you be at your computer, have the following information avail-
able, and be ready to take notes:
•
System Make and Model
•
Processor Type
•
Operating System, including version number if possible (such as Windows
®
98;
Windows
®
Me)
•
RAM (Memory)
•
Video and sound card data and drivers
•
Any screen or error messages you’ve encountered (and where)
Product Return Procedures in the United States & Canada
In the event our technicians at (425) 951-7108 determine that you need to forward materials
directly to us, please include a brief letter explaining what is enclosed and why. Make sure you include
the Return Merchandise Authorization Number (RMA#) supplied to you by the technician, and your
telephone number in case we need to call you.You will receive the mailing address when the
technician gives you the RMA#.Any materials not containing this RMA# will be returned to
you unprocessed.
Warranty Policy in the United States & Canada
If our technicians determine that the product storage medium is found to be defective within ninety
(90) days of original purchase, (unless otherwise provided by applicable law),Atari will replace the
item free of charge, to the original purchaser, if the item is accompanied b
y the original dated receipt
and packaging.
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