Reporting Problems to Digital Services
Reporting Problems to Digital Services
How to
Continue
If you are able to locate the source of the system problem, run
a test, and initialize the system, but are still having problems
with your system, you should contact your Digital service
representative.
Digital Support
Centers
Digital service representatives are available at Digital support
centers for on-site warranty and service contract customers.
If you are not currently eligible to receive this support, but
wish to, please contact either a Digital support center listed in
Table 14–5, or your local Digital office.
How to Report
Problems
If you are unable to locate the problem from the descriptions in
the previous sections of this chapter, or the corrective actions
suggested could not resolve the problem, you need to contact
your Digital service representative. Before calling your Digital
service representative to report a problem, complete these steps.
See Figure 14–6.
1. Write down the the model and serial number of your
system on the Handling Problems Worksheet at the end of
this chapter.
Both of these numbers are located on a label on the front
door of the system unit, as indicated in Figure 14–6. Your
Digital service representative will need this information
when you call.
Running Diagnostic Tests 14–13
