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The screen freezes while starting the PlayStation®2 console.
(The screen does not change from the start-up screen, or the Main menu does not
appear for more than 30 seconds after the screen goes black.)
• Some files that are related to the HDD start-up may be damaged.
– Try using the Diagnose and Repair HDD utility. For details, see “Diagnosing and
repairing the HDD” (page 30).
If this fails to solve the problem, you may need to follow the steps below to
re-install the HDD software (HDD compatible browser, additional system
configuration settings and CD Player software) using HDD Utility Disc (ver 1.10).
You can also contact our technical support line at 1-800-345-7669 for assistance.
1 Turn off the PlayStation®2 console, and then remove the HDD unit.
2 Turn on the PlayStation®2 console, place HDD Utility Disc (ver 1.10) on the disc tray, and
then start the disc.
3 When a message reading, “The HDD unit is not installed...Then, install the HDD unit and
start over.” appears, simultaneously press the L1, L2, R1, R2, SELECT, and START buttons.
4 Turn off the PlayStation®2 console, and then install the HDD unit in the PlayStation®2
console.
5 Start HDD Utility Disc (ver 1.10).
6 Re–install the HDD software.
For details, see “Re-installing the HDD software” (page 32).
Warning
To avoid personal injury or damage to the HDD unit, do not attempt to remove or install the
HDD unit without referring to the hardware installation guide for the internal hard disk
drive (40GB) (for PlayStation®2).
If these measures fail to solve the problem, or if the symptoms you are
experiencing are not listed, try the following repair procedure:
1)Use the Diagnose and Repair HDD utility. If the problem remains,
2)Use the Install HDD Software utility. If the problem remains,
3)Use the Format HDD utility. Note that if you use this utility, all data and
software stored on the HDD will be deleted.
If the problem remains after trying all of these measures, contact our technical
support line at 1-800-345-7669 for assistance.
The HDD compatible browser, system configuration or CD player
functions seem slow.
• You may have left the HDD inactive for over 20 minutes after start-up.
– If you leave the HDD inactive for over 20 minutes, the HDD will enter sleep
mode. The response to the first operation from this state may be slightly delayed.