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Using the I-Team A-3
I-Team Services
Every user that purchases a SuperStack II RAS 1500 is entitled to free
I-Team service.
The 3Com I-Team offers the following services:
■ Determining ISDN Service Availability
The I-team performs a free “Loop Qualification” which determines
whether ISDN service is available at your site.
■ Determining Charges
Deciphering ISDN providers' charges can be complex. The
I-team/SuperNet Access determines installation and monthly charges
for your service location.
■ Determining Lead Times
The I-team works with the ISDN service provider to determine when
service can be installed at your location.
■ Processing ISDN Service Orders
I-team places the order for service with the ISDN service provider and
provides you with a written confirmation of the date of installation,
the installation price, and monthly charges.
The I-team guarantees the ISDN line will work with your 3Com ISDN
product and provides free troubleshooting and technical support for
any ISDN line they provision for 30 days after installation.
■ Contacting the I-Team
For further information on I-Team services contact their toll-free
hotline:
1-800-877-ISDN 9am–9pm EST