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Technical Support
GLOBAL VR
®
provides free telephone, e-mail and online support for systems during the
warranty period. In addition to helping with troubleshooting and diagnosing defective parts,
GLOBAL VR
®
technical support is prepared to help you with questions about the operation
of your game.
When you contact technical support, please provide the following background information to
aid our technical support process:
• Cabinet’s Game Serial Number (found on the back of the cabinet). Write your serial
number below for easy reference.
Cabinet Serial Number: ______________________________________
• Your mailing address and telephone number.
• A summary of the question or a detailed description of the problem with your cabinet.
The additional information listed below, as applicable, may assist Technical Support in
solving your problem quickly.
• Cabinet ID • Date of latest install or upgrade
• Software version number
• Specific error message
• Any changes made to the system
• For game-play issues, the game
mode and number of players
Technical support is available from 6:00 AM to 6:00 PM, Pacific Time, Monday–Friday.
Call 408.597.3400 to reach a Technical Support staff member.
E-mail support is available at this address: techsupport@globalvr.com
To comment on this manual, please e-mail: techpubs@globalvr.com
Visit the GLOBAL VR
®
website: www.globalvr.com