Troubleshooting Your Workstation
Hewlett-Packard Support And Information Services
Chapter 7
189
Hewlett-Packard Support And Information Services
collecting information before contacting hp support
You can learn more about HP service and support from the support Web
site:www.hp.com/go/workstationsupport
Before you contact HP Support, write down some of the information mentioned below.
This will help HP Support deal with your problem quickly and efficiently.
Table 7-1 Collecting Information for Support
Information
needed
Details Your information
General information
Workstation model
number
Located on the label on the right side of your
Workstation.
Workstation serial
number
Located on the label on the right side of your
Workstation.
Memory: number of
Mbytes installed
The total amount of memory installed is displayed
in the Setup program main menu, accessed by
pressing
F2 during start-up. You can also use the HP
MaxiLife
System Info feature to get this information.
Is the memory HP
supplied or from
another source?
There may be some compatibility problems with
non-HP memory modules. HP supports and
recommends only HP supplied memory modules.
Details of the problem
Frequency of
problem
How often has the problem occurred?
Normal
functionality
How long has the Workstation been running
normally?
Recent changes to
the Workstation
Have there been any recent changes made to the
Workstation?
Hardware Configuration
Which BIOS
version is used?
The BIOS version is displayed in the Setup program
main menu, accessed by pressing
F2 during
start-up.You can also use the HP MaxiLife
System
Info feature to get this information.
Any BIOS
parameter changes?
Did the problem occur after changes were made to
the BIOS using the
Setup program?
A list of slots and
interrupts used by
additional cards(for
example, LAN,
sound and SCSI)
This is to check for interrupt conflicts. You can find
IRQs by running e-DiagTools.
